Returns Policy
Returns & 30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase from PergoLIFE. If you change your mind, we offer a 30-day money-back guarantee for your peace of mind.
Our 30-Day Return Policy
You may return your pergola or accessories within 30 days of delivery, provided that:
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The product is unused and in its original condition
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All original packaging is intact
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The item has not been installed or modified
Once your return is approved and received, we will process your refund promptly.
How to Arrange a Return
To initiate a return, please contact our customer service team with your order number. We’ll guide you through the return process and provide clear instructions to ensure everything runs smoothly.
Please note:
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Return shipping costs may apply unless the item is faulty or incorrect
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Custom or build-to-order items may not be eligible for return
Faulty or Damaged Items
If your order arrives damaged or with a manufacturing fault, please contact us as soon as possible. We’ll arrange a replacement, repair, or refund where appropriate.
Our Commitment to You
We aim to make every return fair, straightforward, and stress-free. If you’re unsure whether your order qualifies for return, our team will be happy to advise.